Bring your receipt, packaging, and the item so the team can verify the purchase.
Updated August 1, 2026
Returns
We keep returns practical and fair because many tech products, parts, and repair items must be tested before resale.
Plain-language store policyReturn approval is based on item condition, purchase type, and store review. Contact the store quickly if something is wrong.
Unopened or unused accessories are the easiest items to return or exchange.
Phones, computers, and electronics are checked before any return or exchange is approved.
Accessories
Eligible accessories may be returned or exchanged when they are unused, undamaged, and include original packaging. Opened items may be limited to exchange or store credit.
Devices and electronics
Devices, computers, audio gear, smart home products, and trade-in items must be inspected by staff. Returns depend on condition, activation status, and whether the item can be resold.
Repair services
Completed repair labor is not treated like a product return. If a repair issue returns, it should be handled through the warranty review process.
Special orders
Special-order parts and custom requests may be final sale once ordered or installed. The team will explain this before checkout whenever possible.
Need help with this policy?
Call/text 215 821-9605 or visit us at 738 S 9th St, Philadelphia.